Hays Utility North Corporation, a regional water utility comprising 16 municipal and residential utility districts in southeastern Texas, near Houston, has partnered with Paya for more than two years. The regional utility relies on Paya for e-billing services and online payment options. All but one of the districts Hays serves have converted to electronic payments, saving the utility thousands of dollars in monthly processing fees and offering customers greater convenience.
Hays Utility North provides operation, maintenance, and management of water and wastewater facilities in Montgomery County, Texas, which has more than 620,000 residents. Hays has been serving water and sewer customers for more than 40 years. Before selecting Paya to provide online payment processing, Hays Utility North relied on a largely paper-based billing and payments system. Not only was this highly inefficient, consuming a considerable amount of staff resources, but it also offered utility customers few options for paying their monthly bills—they could either mail in payments or drop them off in person at their district office.