Paya Support

Paya Support

Card Processing Partner Support
If you're already a Paya Card Processing Partner, this is where you can find answers to your questions or reach a support representative.

Self Help

Check out our Knowledge Base

Submit a Ticket

For technical assistance submit a support ticket.

Call Partner Support

Speak to a partner representative

Check/ACH & Gift/Loyalty Partner Support

If you are already a Paya Services Partner, this is where you can find answers to your questions and reach a support representative.

Self Help Resources - Check Agent, Gift and Loyalty

Find tools and information needed for your success.

Check Agent Resources

Get details on check programs, forms, training and general documentation.

EFT Resources

Learn about our check and ACH processing, gift and loyalty card programs.

Gift & Loyalty Agent Resources

Get details on card packages, gift programs, forms, training and general documentation.

Request Support

Can’t find what you need? Contact our Paya Services Support Team. Check Services: 866-307-1627; [email protected] Gift & Loyalty: 888-884-7171; [email protected]

Merchant Service Support

Request Support

Are you a Paya merchant? Login to your account and submit a ticket here.

Self Help

Check out our Knowledge Base

Chat with us

Stay tuned for live chat option.

Can't find what you need? Contact customer support directly:

Existing Merchants Call: 800-261-0240, Press 1

New Merchants Call: 800-261-0240, Press 2

Subscribe to our Merchant Newsletter

Find out the latest with Paya's Merchants, sign up for our monthly newsletter.

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